DGT Employs AI in Business Processes: Arvita and TCHS

JAKARTA, DDTCNews - The Directorate General of Taxes (DGT) has already utilised artificial intelligence (AI) in its tax administration business processes.

The DGT's Director of Business Process Transformation, Mukhammad Faisal Artjan, stated that the AI in question takes the form of a tax assistant called the Advance Responsive Virtual Tax Assistant (Arvita). Its use was announced at the 7th Belt and Road Initiative Tax Administration Cooperation Forum (BRITACOF).

"This system [Arvita] is continuously being developed and is specifically designed as an internal tool to enable tax officers to work quickly, reliably and efficiently," he said at the 7th BRITACOF event held today, Tuesday (13/10/2026).

Arvita has been in use by the DGT since 2024 and can be used by tax officers to search for data and information relating to tax potential in specific sectors, through to basic tax regulations.

Beyond Arvita, Faisal continued, the DGT has developed an AI model to assist the preliminary audit (bukti permulaan/bukper in Indonesian) process. That AI model is the Tax Crime Handling System (TCHS).

"This AI model (TCHS) can support decision-making, implementation, evaluation and the provision of preliminary evidence for audits concerning a tax crime," said Faisal.

As previously reported, the development of TCHS is one of eight strategic policies of the DGT to be implemented next year. See: DGT Reveals 8 Strategic Policies for 2027, Including Cooperative Compliance

For information, the Belt and Road Initiative Tax Administration Cooperation Mechanism (BRITACOM) is a non-profit organisation that facilitates cooperation among tax authorities participating in the Belt and Road Initiative (BRI).

BRITACOF is the official annual event organised by BRITACOM. This year, Indonesia, through the DGT, has the opportunity to host the 7th BRITACOF under the theme Smart Taxation, Shared Prosperity.

According to the DGT, this theme reflects the importance of developing an intelligent tax system through the utilisation of technology, administrative innovation and improvement of service quality for taxpayers.

In line with that theme, Director General of Taxes, Bimo Wijayanto, stated that AI is one of the latest technologies that tax authorities need to utilise to manage compliance risks efficiently.

"AI enables us to process large volumes of data rapidly and to handle compliance accurately. This allows us to allocate human resources to more complex issues, whilst simultaneously expediting the delivery of services to taxpayers," said Bimo. (rig)